Common questions. Straight answers.

Light-duty hook fees start at $95 plus disclosed mileage, quoted flat before we dispatch. Typical local tows under 10 miles total $95-$175. Heavy-duty hook fees start at $285. Motorcycle, RV, long-distance, and specialty (exotic, classic) are priced separately - always written and flat. You hear the number before the truck rolls.

No. Dispatch is 24/7 at the same rate. Same-price nights, same-price Sunday mornings, same-price Branson peak-season weekend. No surge pricing.

Credit card, debit card, Apple Pay, Google Pay, Zelle, and cash. Payment is taken at the drop-off; the driver runs a card reader on the truck.

Yes. AAA, Allstate, Geico, USAA, State Farm, and most major motor clubs route calls through us. Call your insurance or motor club first if you have coverage - they typically dispatch directly and cover the tow.

Average arrival across the Springfield metro is 25-40 minutes for standard calls. Springfield Core and the inner neighborhoods usually run faster; the Branson Corridor and the outlying towns can run 40-60 minutes depending on traffic and distance. We give a real ETA when you call, not a script.

We cover the whole Springfield MO metro - Springfield Core, North & West Springfield, South & East Springfield, and the Christian County Corridor, plus the Branson Corridor and the outlying towns strung along I-44 and US-60. Downtown event and Park Central Square coordination handled directly. Long-distance work arranged to any destination, in state or out.

Yes. I-44, US-65, US-60, and the Kansas Expressway (MO-13) - we work every Springfield-area highway and interchange, including the Kansas Expressway diverging diamond. Springfield's city contract routes police-directed freeway tows to a single contracted company; for private calls on the shoulder or anywhere else, we dispatch directly.

We come to you. The Branson Corridor along US-65 and outlying towns like Monett and Aurora on US-60 all run longer, 40-60 minutes, but we carry the right gear. Pin-drop your location or give the nearest exit, cross street, or mile marker when you call.

AWD, 4WD, and all EVs must go flatbed - no exceptions. Wheel-lift works fine for standard FWD or RWD sedans and most trucks. Lowered, damaged, or luxury vehicles should go flatbed for safety. Tell us year/make/model when you call and we route the right truck.

Yes. Every EV needs a flatbed - the drive motors stay engaged with the wheels. We move Teslas, Rivians, Mustang Mach-Es, Lucids, and Hummer EVs regularly. If the battery is completely dead and the transport mode will not engage, we have workarounds.

Yes. Motorcycles get low-deck flatbeds with soft straps. Class A, B, C motorhomes and fifth-wheels all handled with our heavy wreckers. We tell you on the phone what truck is coming.

Yes. Common routes from Springfield: Tulsa, Kansas City, Little Rock, St. Louis, Dallas. Flat-rate written quotes. Scheduled pickups preferred; same-day available for emergencies.

Yes. We carry high-capacity jump packs on every truck. If the battery is the only issue, you drive away after a 10-minute idle. If the alternator or battery is bad, we tell you honestly and can tow from the same call.

Yes. We bring the tools and we swap the spare. On a freeway, we may recommend a short tow to a safe lot for the swap - freeway shoulder tire work is dangerous and often illegal without a lane closure.

Yes. 2-gallon minimum, gas or diesel. Enough to get you to the nearest station. Fuel is charged at cost plus a small service fee.

Yes for most standard vehicles. Some newer models with transponder keys require a locksmith or dealer; we tell you on the phone whether we can help or you need a specialist.

Most comprehensive and collision policies cover post-accident towing. Call your insurer right after the tow and we provide a detailed invoice with scene location, reason, and destination - exactly what adjusters need.

Yes. We coordinate with the Missouri State Highway Patrol, Springfield Police Department, Greene County Sheriff's Office, and departments across the metro on every type of accident scene. If law enforcement is on scene, we work directly with the officer on removal and destination.

Yes. Your car goes where you want it. We deliver to any shop, dealer, or storage across the Springfield metro, and coordinate long-distance delivery to out-of-area destinations.

Yes, though Missouri handles this differently than a national rotation agreement. Missouri Revised Statutes 304.157 lets a property owner, lessee, or manager have a vehicle towed without a police order only three ways: on owner-occupied residential property of four units or fewer, after law enforcement is notified and 10 hours pass; on any other private property, after law enforcement is notified and 96 hours pass; or immediately, no wait required, if the property posts compliant signage at every entrance. We help HOAs, apartment complexes, and retail lots get that signage right - at least 17 inches by 22 inches, 1-inch lettering, stating removal is at the owner's expense, and disclosing the maximum towing and storage fee plus a phone number for the vehicle's location - and we file the required Abandoned Property Report with Springfield police on our side. No cost to the property. Worth knowing: Springfield police will not tow from an apartment or rental lot at a landlord's request alone, absent a genuine safety hazard - the private-tow process above is the route.

If a private property towed you without a police order, Missouri law (RSMo 304.157) required the property to follow the signage or notice-and-wait rules above before the tow. Call us with your license plate - if we have the car we tell you where it is, what the release fee is, and what paperwork you need. If Springfield Police, the Greene County Sheriff's Office, or another law-enforcement agency ordered the tow, it's a custody tow under the city's contract with Henry's Towing Service. Call Springfield Police Headquarters at (417) 864-1810 (Monday-Friday, 7 a.m.-7 p.m.) to confirm there's no investigative hold, then get a release form in person at SPD Headquarters, 321 E. Chestnut Expressway (lobby Mon-Fri 7 a.m.-5 p.m.), or the South District Station, 2620 W. Battlefield Road (lobby Mon-Fri 7 a.m.-3 p.m.). Bring a government photo ID and proof of ownership - title, bill of sale, Missouri title application, notarized power of attorney, lien proof, repossession paperwork, or certificate of origin - then pay Henry's Towing directly at their Brookline lot to retrieve the vehicle. Personal property inside the vehicle stays with it.